Refund policy

Last updated: 28 October 2026

Our desserts are freshly prepared and perishable. For this reason, we do not accept returns or exchanges once an order has been delivered. If something is wrong with your order, we will make it right as described below.

You are eligible for a replacement or refund if:

You received the wrong product
The product arrived damaged, melted, or spilled due to handling or transit
There is a quality issue (for example, the product tastes or smells off, or is not fresh)
An item or part of your order is missing

How to raise a claim

Contact us within 2 hours of delivery on WhatsApp or call at 9509767511, or email chefndough@gmail.com.
Share your order number, a clear photo or unboxing video, and a short description of the issue.
Please keep the product and packaging until we have reviewed your claim.

What happens next

We review all claims within 24 hours.
If approved, we will offer a replacement or a refund, at our discretion and subject to availability. A replacement is freshly made and may take additional time.
Approved refunds are credited to your original payment method within 5-7 business days, depending on your bank.

We are unable to offer a refund or replacement for:

Change of mind, or the product not matching your personal taste
Slight variations in decoration, shape, colour, or size (all products are handmade)
Delays or damage caused by an incorrect or incomplete address, or the customer being unreachable or unavailable
Claims raised after 2 hours of delivery, or without photo/video evidence
Products stored incorrectly after delivery (for example, left out of the fridge in heat)
Allergic reactions where the customer did not inform us about the allergy before ordering

Contact: 9509767511 | chefndough@gmail.com