Privacy policy

Last updated: 28 October 2026

Chef & Dough (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit our website or order from us, and how we use it. It is prepared in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information we collect

  • Contact details: name, phone number, email address
  • Delivery details: address, pin code, delivery instructions
  • Order details: products ordered, order value, and any message or note you add (for example, a message for a cake)
  • Payment status: whether your payment was successful. We do not store your card, UPI, or bank details. Payments are processed by secure third-party payment gateway partners.
  • Technical data: IP address, device and browser type, pages visited, and cookies
  • Communications: messages you send us on WhatsApp, Instagram, phone, or email

2. How we use your information

  • To accept, prepare, deliver, and support your order
  • To send order confirmations, delivery updates, and service messages
  • To respond to your queries, complaints, and replacement requests
  • To send offers, new launches, and updates, only if you have agreed to receive them. You can opt out at any time.
  • To improve our products, website, and advertising
  • To prevent fraud and comply with legal and tax obligations

3. Who we share it with
We do not sell your personal data. We share only what is necessary with:

  • Delivery partners, so your order can reach you
  • Payment gateway providers, to process your payment
  • Shopify (our website platform) and service providers we use for analytics, email, and WhatsApp communication
  • Advertising platforms such as Meta and Google, through cookies and pixels, to measure and improve our advertising
  • Government or legal authorities, where required by law

4. Cookies and advertising technologies
We use cookies and similar technologies, including the Meta Pixel and Google tags, to keep your cart working, understand how the site is used, and show relevant ads. You can block cookies in your browser settings, but some parts of the website may not work properly.

5. Data retention and security
We keep your data only as long as required for orders, support, accounting, and legal compliance. We use reasonable security measures to protect your information, but no online system is completely secure.

6. Your rights
You may request access to, correction of, or deletion of your personal data, or withdraw your consent to marketing messages, by writing to chefndough@gmail.com. We will respond within a reasonable time.

7. Children
Our website is not directed at children under 18. Orders should be placed by adults.

8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.

9. Contact us
Chef & Dough, 56, Aashirwad Apartment 1, Aditya Vihar, Vaishali Nagar, Jaipur - 302021
Email: chefndough@gmail.com | Phone: 9509767511